A Volkswagen Service Centre
A Volkswagen Service Centre

Volkswagen has announced details of its Service Promise; it's not a promotion, gimmick or short-term campaign, but a commitment of ten simple promises to offer Volkswagen customers the best service and value possible.

The promises cover all areas of vehicle ownership, and have been devised following research within the Retailer Network to determine what customers really expect and want. While some Retailers will already be providing some elements of the promise, this new initiative allows customers to see clearly what they can expect and demand from their local Retailer or Authorised Repairer (AR).The promises are:

Commenting on the launch of the Volkswagen Service Promise, Head of Customer Services and Aftersales, Alison Jones said: "We're very excited about the Service Promise. It's a way of showing our customers that we really do care as well as ensuring that they receive a consistently positive experience every time they come to a Retailer."

She continued: "We recognise that for the majority of customers, it's not a lot of fun having their car serviced or repaired. But the Promise is all about making maintaining their Volkswagen more predictable, cost-effective and stress-free. The Volkswagen Brand stands for reliability and certainty and this is what we're trying to guarantee from a service point of view."


Published : 06/10/09 Author : Staff

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