Henry's Skoda Glasgow Launches 24 Hour Customer Service System

Skoda's Customer Information Point
Skoda's Customer Information Point

Henry's Skoda in Glasgow has today launched a brand new state-of-the-art 24 hour customer service system.

The interactive touch screen system is the first of its kind in the UK and allows customers to have contact with the dealership out of hours, seven days a week. Users are able to request a service, body shop, MOT or repair appointment; request a test drive or make a used car enquiry - all by using the touch screen through the existing showroom window any time of the day or night.

Customers can even browse through all of the latest new car brochures and prices on screen and request either a paper copy sent to their home address or a link to a downloadable file sent via email.

The system was developed for Henry's by Southampton based Intelletech Limited. It automatically sends customer enquiries directly to the sales or after sales departments to ensure a quick response and creates a summary report as a fail safe. Henry's staff can now use the system to ensure even better customer relationships, something Skoda is famous for.

The new system also sends customers a text message or email in real time with the information requested or just to thank them for visiting Henry's.

Retailer Principal Bruce Henry comments, "This new system is a peek into the future and a sure sign that Henry's is embracing the technology available to further improve customer experience. In this day and age, with the growth of internet usage, customers want access to information and service when they need it, and this new system provides it. The system also sends information to our mobile phones and email as soon as a request is sent so that we can respond as quickly as is necessary, thus offering maximum flexibility to customers."


Published : 30/09/09 Author : Staff

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