For the eleventh year in a row, Lexus has achieved the highest rank in the J.D Power and Associates customer satisfaction study, announced by What Car, having canvassed 16,840 owners of vehicles with an average age of two years.
Alongside the award, the Lexus IS also won the highest overall score, for the third time. The Lexus RX SUV was ranked third.
Jim Holder, What Car? Editor, said: "Lexus's achievement is remarkable. Eleven years at the top of Britain's most thorough customer survey is testament to its ability to build great cars and unstinting attention to customer service. The individual results for the IS and RX, with first and third highest overall satisfaction scores, should also give buyers of these cars unrivalled peace of mind."
Richard Balshaw, Lexus Director, said: "We are delighted and immensely proud that Lexus has retained its number one position. It's a great reward for the teams at our Lexus centres across the country,who work unstintingly to deliver the best possible service to our customers.
"Great products and great people are the key to success and we will continue to raise our standards to beyond the expectations of our customers. Our model range is also extending in new directions, notably with the full hybrid CT 200h which has had an immediate impact on the luxury hatchback market."
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