A group of Hyundai UK’s Service Advisors have shown they belong in the top flight in their field, by becoming the first in Europe to complete a globally recognised accreditation course.

The worldwide introduction of this course by Hyundai in Korea cements their commitment to empowering their workforce on every level, especially those in customer facing roles.

Over the past 12 months, seven Service Advisors from across the UK have completed four training courses, numerous action plans, a day’s assessment and a final exam to achieve their new status.

The service a customer receives after the initial purchase of their vehicle, can often be the deciding factor on whether or not they stay loyal to a brand.

Nigel Hawkins of Berkeley Vale Motors said: "The accreditation process has really put the focus back on what we are working towards, we used to just do a job but now we provide a service experience."

With this in mind, Hyundai Car (UK) Ltd aim to have every Service Advisor throughout their 162 strong dealer network enrolled on the programme within the next year.

David Walker, Hyundai Car (UK) Ltd Managing Director, said: "Service Advisors are at the forefront of our business, and it is fantastic that they now have the opportunity to gain a qualification which will be recognised by every Hyundai franchise in the world.

"We are proud to be the first in Europe to embrace this course, cementing our commitment to providing exceptional customer service," he added.

Once this process is completed, Service Advisors will have the opportunity to progress further still and become Master Service Advisors.

Course participants:

Published : 11/06/04 Author : Melanie Carter

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