Honda Leads The Way In Online Service Booking

From this week Honda customers will be able to book servicing appointments using a new online facility. Any servicing and repair work for any Honda car can be booked at any one of the company’s 190 franchised dealers by visiting Honda’s website at www.honda.co.uk , or any individual Honda dealer website.

The new provision allows fleet and retail customers to make service bookings at any time with the option to select a courtesy car, a while-you-wait service or to arrange for the dealer to collect and deliver their car. Customers can choose to have the work confirmed by phone call, email or SMS text message.

More than 250,000 owners of Honda vehicles less than five years old who regularly use the franchised dealer network could benefit from the 24/7 facility. And almost half of all fleet managers say they plan to do more work over the internet or by emails, according to the 2004 Fleet News / Lex Leasing Survey: doing more work online ranks second only to driver safety in the fleet priority list.

Steve Oliver, Head of Honda (UK)’s Customer Department said: "This development will make it easier and more convenient for customers to use the services of our dealer network, as well as improving the efficiency of our dealers when it comes to processing bookings."

Other recent upgrades to www.honda.co.uk also allow test-drive bookings to be requested online, car and accessory brochures to be downloaded, tax calculations to be made for company car drivers, recall notices to be checked and the ability for users to locate and purchase Honda Approved Used Cars.