Alison Jones has been appointed as Head of Operations at Audi's UK headquarters, she moves from Volkswagen Group Customer Services.
Alison is taking over from the interim Head of Operations, Julie Evetts, and brings with her experience from roles at Volkswagen Group and elsewhere. Alison is responsible for an overhaul of the Volkswagen Group Customer Service centre, where she was Head of Contact Strategy for Audi, Volkswagen, Commercial Vehicles, Skoda and SEAT.
Robin Woolcock, Volkswagen Group's Managing Director said "Alison's breadth of knowledge across all areas of the business, particularly her impressive record in customer services, combined with her commercial, leadership and change management skills stands her in good stead for her latest role as Head of Operations for Audi UK. Alison will be responsible for new and used car sales, agreeing production volumes as well as network and franchise responsibility for the UK, and we're confident that she will excel in all areas."
Alison was first employed for the Volkswagen Group in 1988, before she moved to Exel Logistics Fleet Management and later to Unicam. She then returned to Volkswagen Group in 1998, where her roles have covered Operations, Finance, Aftersales and Customer Service. Between 2007 and 2010, Alison was Head of Aftersales and Customer Service for Volkswagen UK.
"I have worked at Volkswagen Group for many years and so have always been involved with Audi. It's great to now be a direct member of the brand, particularly at such an exciting time. We have a multitude of great products coming through, a challenging market place and an absolute focus on our customers and the service we provide. Audi has gone from strength to strength in recent years, and I look forward to building on that success" commented Alison.
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