Around 40 existing Volkswagen UK retailers will sell the Phaeton, each with its own Luxury Car Manager, specialised workshop equipment and licensed Luxury Car Technician. The Luxury Car Manager has the role of maintaining contact with the customer to ensure the highest levels of customer service.
Furthermore, buyers of both the Phaeton and the Touareg have a dedicated customer care line through which they may seek direct assistance.
UK customers will benefit from a three-year/60,000 mile warranty. In addition to this, Phaeton buyers will receive cover from Volkswagen Assistance, Volkswagen’s dedicated UK recovery service, for three years or 60,000 miles.
Phaeton buyers will be able to purchase a three-year/60,000 mile inclusive servicing package for £500. With this option, all manufacturer scheduled servicing and maintenance costs are covered under the scheme.
In addition, as part of the high standards of customer care expected of Volkswagen – and particularly in this sector of the market – all Phaeton owners will automatically receive a one-year membership of ‘Essentially’. This is a concierge service that can do anything from booking last minute concert tickets or a weekend away at a hotel, to arranging tables at exclusive restaurants.
Phaeton customers are expected to be those looking for a discreet luxury saloon that sets automotive standards in technology, quality and design, but would like something different from the established vehicles in this sector.
|Engine||Power (PS)||Torque (lbs ft)||Transmission||On the road price (£)|
|V6||3.2-litre||241||232||5-speed tiptronic automatic||42,905|
|W12 4Motion||6.0-litre||420||406||5-speed tiptronic automatic||68,260|