Employees now have access to sales, loyalty and customer service statistics driven by a SAP database on their smartphone. The new software provides a series of reports, allowing users to access data helpful to their role, which can be analysed to a low level.
Volkswagen Financial Services has introduced new software for their smartphones - Webalo software - which will improve access to real-time sales and customer service data for field staff and senior managers.
Volkswagen Financial Services deal with brands including Bentley, Bugatti, Lamborghini, Porsche, Audi, SEAT, Skoda, Volkswagen and Volkswagen Commercial Vehicles. Employees now have access to sales, loyalty and customer service statistics driven by a SAP database on their smartphone. The new software provides a series of reports, allowing users to access data helpful to their role, which can be analysed to a low level.
Graham Wheeler, managing director of Volkswagen Financial Services (UK) Ltd, said; "Smartphones and tablets aren't just for fun applications, there is a real business need for this new technology. For VWFS to continue to flourish the team need to be able to analyse the latest data and to make effective decisions. For example, we have some 50 field staff covering the UK. Whilst laptops are incredibly powerful, there is the need to logon and run reports. The Webalo solution allows our team to access sales and loyalty information right down to retailer level so any decisions and advice can be made on the latest facts."
Webalo replaces the purchase and installation of development software, programmers and consulting serviced and the ongoing maintenance and upgrading of custom-built mobile applications, and uses a step-by-step configuration process, connecting existing enterprise applications and data to the specific data and functions the individual user will need.
"The speed and simplicity of Webalo were the primary benefits for us, though those translate into cost savings, as well," said Carl Redman, Head of IT Development at VWFS (UK) Ltd. "The ease of development means that we can be fully deployed with Webalo in much less time, and at less cost, than it would take with other approaches."
Peter Price, Webalo's CEO observed "Webalo gives employees exactly what they need to get their work done right from their smartphone or tablet. For IT this means enhancing corporate productivity, without the time and cost of creating and then maintaining a whole new layer of mobile applications, as they can use Webalo to easily connect directly to their existing enterprise applications and data."Published 20 June 2011