An upgraded round-the-clock vehicle accident support service for private and business drivers is being launched by Vauxhall.
Designed to embrace the whole Vauxhall vehicle parc of private owners, company cars and van drivers, access to the service is free to all customers buying a new car from Vauxhall dealers.
It will also be offered retrospectively to drivers of used Vauxhall vehicles, whether in the second, third or even fourth stage of ownership.
Central to the initiative is a glovebox guide for owners to advise them what to do in the event of an accident. Owners will be able to apply for the accident support handbook at any Vauxhall dealer, Network Q outlet or MasterFit Centre.
The handbook presents a three-step plan to get drivers involved in an accident back on the road as quickly as possible. After using self-contained forms to exchange details with other drivers and fill out an accident report, complete with a sketch of the scene, the guide recommends contacting the 24 hour Vauxhall Accident Support Centre.
A dedicated freephone number is manned by trained staff waiting to provide scene of accident advice, a message relaying service, help with the insurance claim, alternative transport, uninsured loss recovery and onward travel arrangements.
If required, recovery of the vehicle to the Vauxhall Approved Accident Repair Centre of the customer’s choice anywhere in the UK, including Northern Ireland and the Channel Islands, can be arranged.
The handbook outlines the advantages of using the VAARC network, including use by Vauxhall-trained technicians of Vauxhall approved parts in crash repairs, a 12 month repair warranty covering both parts and labour and maintenance of the manufacturer’s body panel anti-perforation warranty.
As well as adding value to the manufacturer’s already comprehensive aftersales support package, Vauxhall accident repair programme manager Mike Partridge explained that the programme would undoubtedly encourage a closer relationship between owners and the company’s approved accident repair network.
"We’re proud of the standards set by our dedicated VAARC network, but we still need to improve customer awareness in order to retain as much bodyshop business within the Vauxhall family as possible."Published 12 April 2003