Vauxhall Strengthens Aftersales Support For New Car Buyers

For new car buyers still searching for the best value in the UK market, a three year Customer Care Commitment provides yet another convincing reason for choosing a new ‘52’ registration Vauxhall next month.

With it new Vauxhall owners can enjoy the peace of mind of knowing that should something go wrong, they will be protected by one of the best aftersales packages available anywhere.

All new Vauxhall vehicles come with a one year unlimited mileage manufacturer’s warranty, together with 12 months Vauxhall Assistance, which covers everything from accidents and mechanical breakdown to flat tyres and even illness while driving, plus a courtesy car.

Help is available around the clock, 365 days a year. This support includes roadside assistance, at home service, recovery if the problem cannot be solved at the roadside or the driver is taken ill, plus accident assistance and vehicle theft.

A second and third year warranty with a 60,000 mile limit is also available to all new Vauxhall buyers as a no-cost option. To qualify for the extended warranty, customers must have their car serviced according to the manufacturer’s recommendations.

If the vehicle is serviced at a Vauxhall dealer, then additional cover is provided free of charge, including roadside breakdown cover and a courtesy car if the owner’s vehicle is off the road for more than 24 hours during the second or third year for any single warranty repair.

The second year cover begins after the first annual service and the third year cover after the second annual service.

As extended 20,000 mile service intervals make it even more important for owners to follow the recommended service schedule, a new range of maintenance aids is being progressively built in to Vauxhall cars to help owners to easily monitor the condition of their engines from the driving seat.

The new Vectra is the first Vauxhall to feature a service interval indication display on the dashboard to show when a service is due. Owners can also check for themselves how many miles are left until the next service by pressing and holding the trip recorder reset button with the ignition switched off.

To ensure that the engine oil is topped up as necessary, an oil warning light on the new Vectra comes on well before the level drops to a dangerous point. As a final fail safe, an automatic warning will be given as the ignition is switched off or on when there is less than 1,500 miles to the next service.

With so long between services, Vauxhall aftersales marketing manager Nigel Griggs believes that the true worth of aftersales support such as the Customer Care Commitment will reap its reward for customer caring vehicle manufacturers through strong brand loyalty.

"We believe it is important to look after our customers every step of the way," he says. "It is not just confined to new car buyers – we will shortly be launching new MasterCover ServiceLink and MOT Test Insurance schemes specifically designed to provide owners of Vauxhall vehicles between three and eight years old with peace of mind between services and MOT testing."

Published 21 August 2002 Melanie Carter

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