Suzuki has announced the launch of its All-Makes Servicing and Repair programme which will be introduced across its network of 152 dealers and authorised repairers. The bespoke programme, an industry first, launches at the end of May 2009 and has been developed to allow Suzuki dealers to offer multi brand maintenance and repair within a 'one stop shop'.
The new initiative will enable motorists across all brands to experience the high levels of customer service that Suzuki owners enjoy. This achievement is reflected in a survey conducted by Which? magazine where Suzuki is one of only two manufacturers rated higher than independent outlets.
To ensure its dealers can offer this additional service to the highest standards; Suzuki has teamed up with three leading industry companies: Motaquip, Autodata and MAM.
Suzuki GB will provide the logistics to supply its dealers on a next day basis with access to the comprehensive 12,000 strong range of Motaquip branded parts via their high tech parts distribution facility at Milton Keynes. The Motaquip brand is well known and respected in the market and provides a comprehensive range of service and repair parts.
Accurate identification details of make and model prior to ordering a part is achieved quickly by linking to the MAM database operating in conjunction with Motaquip parts catalogues. The database currently holds information on 6,700 models across 56 manufacturers.
Simply typing in the vehicle registration number will display all relevant data; the dealer then has access to an electronic parts catalogue; ensuring the correct component is ordered first time and customer waiting time is kept to an absolute minimum.
As an integral tool within the programme and helping save valuable time during the course of a repair, Suzuki has partnered with Autodata, Europe's leading supplier of technical data to independent and franchised automotive workshops. Autodata's comprehensive data ranges from tyre pressures, component location and service schedules to more technical subjects including engine management testing procedures; all vital to the efficient service and repair of any vehicle.
Michael Le-Flay, Aftersales Marketing Manager, Suzuki GB comments: "The launch of our industry leading All-Makes Servicing Programme provides our dealer network with additional opportunities to greatly increase their workshop throughput and offer an alternative to independent outlets. We are confident that, together with our three industry partners, we can offer a sophisticated and competitive service to motorists across all marques."Published 19 May 2009