Inverness Take Renault's National 'Service Excellence' Title

Ness Motors, Inverness


A nationwide series of quizzes to find the UK’s most knowledgeable Renault Service department culminated in four teams battling it out for the title in London earlier this month.

Four teams of service personnel – from Renault dealers Rodney Cole in Cookstown, County Tyrone and Riverside Motors in Coleraine, County Londonderry plus William A Lewis in Shrewsbury, Shropshire and Ness Motors from Inverness in the Scottish Highlands – won through to the grand final from a series of regional heats held throughout November.

Celebrating victory and winning the title of Renault’s UK Customer Service Excellence Dealer was the Ness Motors team from Inverness who also won all-expenses-paid trips to Paris. Ness Motors’ Senior Service Advisor Barbara Cumming, Service Advisor Andy Cooper and Renault Technical Expert (RTE) Steve Mitchell proved their superior knowledge in a four-point lead over runners-up Riverside Motors from Coleraine.

The quiz tested the contestants’ agility and speed as well as their in-depth knowledge of technical advances in Renault cars and the manufacturer’s history, with contestants dashing across the room to grab the right answers, playing Renault Bingo and traditional ‘fastest-finger-on-the-buzzer’ rounds.

Runners-Up Riverside Motors’ team was Senior Service Advisor Lee Anne Lindsay, Service Advisor Aaron Watton and RTE John Hargy. Third place went to the Rodney Cole team from Cookstown and fourth place went to William A Lewis from Shrewsbury.

"The standard of knowledge in heats throughout the country has been very impressive, and I must congratulate Ness Motors’ winning team on their superb performance" said Renault UK’s Director for Services and Quality, Selisik Ergin. "In a workshop situation, technicians always have reference materials, but customers can take reassurance from the high standard of product knowledge retained by Service department staff at Renault dealerships all over the country."

Published 20 December 2003 Melanie Carter

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