Renault Builds On The Success Of Its On The Spot Servicing Offer 'Renault Minute'

Renault Minute On The Spot Servicing

 

Renault is set to expand it’s successful ‘on the spot’ servicing offer, Renault Minute, to include a further 13 centres at Renault dealerships across the UK by the end of 2003.

Renault Minute is currently available at 37 Renault dealers and offers customers ‘on-the-spot’ servicing for Renault cars, and even light commercial vehicles, at many participating dealers. Customers can take advantage of a convenient ‘no appointment necessary’ facility when bringing in their Renault cars for jobs under two hours, which is especially handy in an emergency, for example an oil change or minor routine services or repairs to exhausts, batteries, shock absorbers, tyres, brakes and MOT, Accessories.

Renault Minute not only offers competitive pricing, but also offers a quality service. Renault Minute promises

  • The use of genuine Renault parts in a ‘fast-fit’ environment
  • Immediate attention, with or without an appointment
  • Direct and sustained contact with the Renault Minute technician from arrival to departure
  • Free 25-point before-and-after safety check
  • Free estimates for all work, explanation of pricing menu and clear billing
  • Comfortable waiting area
  • Extending opening hours

A major benefit to customers of Renault Minute is the use of genuine Renault parts for any repairs to their car. The use of genuine Renault parts reassures the customer that their car is being repaired with the right part for the job.

The existing Renault Minute scheme has been so successful it has led to the addition of the 13 new sites expected by the end of this year. It is anticipated that there will be a noticeable increase in profitability for the Renault dealer network on the back of the new sites.

Selisik Ergin, Director, Services & Quality for Renault UK, said; "We believe Renault Minute is the future of aftersales in the UK for many customers, and it has been instrumental in attracting customers back to our dealerships. With no need for an appointment and competitive prices, Renault Minute is instantly attractive to drivers and the focus will remain on providing customers with a service which is convenient, great value and above all the very best in customer service and quality."

The expansion of the Renault Minute programme has also led to the appointment of David Orriell to the team at Renault UK head office. David will be responsible for participating Renault Minute dealers within the north of the UK.

Published 11 October 2003 Melanie Carter

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