The Renault Fleet Team Building On Success

Renault Laguna Sport Tourer

Renault Laguna Sport Tourer

The increase is in part to the Renault Business Promise, introduced just over a year ago as well as corporate customer wins.

Renault's fleet department will build upon award and customer win successes with a reorganised team structure, which will help the team to achieve the challenges set as part of the "Drive the Change 2016" strategy.

The last 18 months has seen Renault Business win awards for Most Improved Fleet Manufacturer of the Year from Fleet News and Fleet World. The department has also seen a fleet order increase of 28% through the dealer network during the first six months of 2011 compared to the same period in 2010.

The increase is in part to the Renault Business Promise, introduced just over a year ago as well as corporate customer wins.

Renault Business' structure has been improved recently, enabling continued focus on key customer accounts and allowing the team to provide greater focus on local SME (fleets over 200) business through the UK dealer network. Renault's Pro+ network has also been continuing to gain momentum, with three more dealership focused Renault Pro+ sales managers now supporting the growth of the one-stop outlets for business customers.

Patrick Whyman, Manager, National Corporate Sales will run one team as well as looking after key accounts, whilst Mark Hawkins, Manager, National Fleet sales, will oversee a team managing customers with fleets of under 200 and the new Pro+ sales managers. Both will be reporting to Renault UK's Director of Fleet and Commercial Vehicle Operations, Darren Payne.

Darren said, "The team and the Pro+ dealer network have done a great job in growing our fleet business consistently in recent months, so I'm sure this revised set-up with greater focus will allow us to get even closer to our customers, as well as delivering a more personal service. Much like with the creation of the Renault Business Promise a year ago, we've listened to the needs of our customers and developed our working practices to fit around them. These changes have been well received so far, so consistency of service will now be our number one aim."

Published 25 August 2011 Staff

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