Peugeot has just launched to its dealer network a brand new Technical Training Programme. Fully endorsed by City & Guilds, it is designed to meet the challenges laid down by the ever increasing frequency of new product development and pioneering technological change.
Technicians will benefit from a structured career path with four different levels of recognition/achievement – Service Technician, Qualified Technician, Senior Technician and Master Technician. In a major development for the motor industry and technical training in general, Peugeot has introduced a team of regional Technical Training Advisors, who will personally oversee the technicians as they complete their studies through a mix of practical, distance learning and classroom based teaching.
Each technician will have an individual training plan based on the results from both PC based and practical training needs assessments. Distance learning will be an integral part of these training plans and will use multimedia graphics, video, and voiceover to make the training experience as innovative and interesting as possible. Most of the distance learning courses will be followed by practical courses so that the technicians can put into practice what they have learnt.
Andy Pemberton, Director of Service at Peugeot says: "The technical skills of our network are important in achieving our joint objectives of customer satisfaction and dealer profitability. This superb new training programme offers both a route of progression to the technicians who want to improve their qualifications, or a regular update of skills to those who wish to remain on their chosen level of achievement.
"At Peugeot, we believe that the mix of distance and classroom learning supported by regional technical training advisers will achieve our objectives of satisfying customers and improving profitability. The approval of the programme by City and Guilds demonstrates Peugeot’s commitment to the development of technicians and pioneering training methods."Published 17 September 2002