Hyperformance Customers Steer Clear Of Garage Standards Scandal

Policyholders with Hyperformance, the A&A Group company that specialises in finding good value insurance for young drivers and motorists with high performance cars, have been able to steer clear of the recent garage standards scandal that has once again cast doubt on the integrity of some parts of the car industry.

That’s because every renewing Hyperformance customer gets free membership of the National Service Network (NSN) as part of their policy and can take advantage of NSN’s ‘no quibble’ guarantee when they have their car serviced at one of its member centres around the country.

UK garage standards were described as ‘dreadful’ in a recent What Car survey, which found that 76% of cars tested failed to be serviced correctly and that 36% had been left with major faults that could cause accident and/or injury to their drivers.

To add to the misery for car owners, car service labour rates rose by an average of 4% last year and were up 10% in some areas. Warranty Direct says franchised dealers could be charging over £200 an hour by 2008 at the current rate.

And with the Carwise Code of Practice that will seek to set proper standards not expected to be introduced before 2006, it seems there will be no short term solution to the problems afflicting this £9 billion a year sector of the industry, leaving motorists facing poor standards and having to pay through the nose for them.

It doesn’t have to be this way, however, as Hyperformance customers are discovering. Their free membership of the NSN network, just one of a number of attractive offers from the insurance company’s Renewals Club, provides one-call access to over 400 service centres throughout the UK.

A call to the central NSN number not only identifies the nearest network garage, but also entitles the customer to savings on labour rates (up to 5%) and service and repair costs (up to 30% less than main dealer prices). Importantly, all the work carried out in one of NSN’s garages comes with a 12 month ‘no quibble’ quality guarantee on parts and labour. How’s that for peace of mind in the current climate?

"What Car found that many of the garages visited by its mystery shopper team failed to provide a proper service and in some cases the work they performed was actually putting motorists at risk," comments Steve McPherson, Sales & Marketing Director of Hyperformance.

"The insurance implications of their findings are huge, but this is not what motivated us to form the alliance with NSN. We just wanted to give customers added value and reward them for their business by providing easy access to reliable service centres, the opportunity to stay safe, and the chance to save money.

"Even before the What Car report, the interest in NSN from policyholders was huge, and we now expect even more will want to take advantage of the savings and convenience on offer, not least because motorists face increased costs on many different fronts at the moment. New car prices are rising, petrol costs are rising and in London the Congestion Charge has just gone up. Then’ there’s the prospect of pay-as-you-drive being introduced.

"Overall, it’s a pretty unattractive cocktail, but at least we can do something to help our customers and feedback from them suggests that free membership of the NSN network has been a great help and comfort.

"We will continue to look for ways to help drivers keep down the cost of motoring wherever we can," he adds.

29 July 2005 Staff

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