Mercedes Benz has chosen its Hampstead showroom to test a brand new service while-u-wait concept – ExpressService – that will service a car in 45 minutes.
Staff will offer customers a timed appointment for their Mercedes Benz car to be serviced – and they will be able to sit and relax in the customer lounge with a coffee as they watch the team of five technicians service their vehicle.
If successful, the trial scheme, which is part of a multi-million pound investment in servicing by Mercedes Benz London, may be rolled out to other parts of the UK.
Mike Lishman, market area director for Mercedes Benz said: "The traditional approach of a car being serviced by one technician on one ramp means a full service can take four hours. This can mean the customer loses the use of their car for a whole day. At Hampstead we will be using a five-strong team specially trained to service one car on one ramp and turn a full service around in under 1.5 hours."
Servicing will be charged at a fixed rate rather than by the hour and customers will be asked to authorise all work. If the technicians find that major repair work or warranty work is necessary, they will arrange for the car to be booked in to another service centre.
Mike Lishman added: "We have placed a lot of importance on teamwork and training to make sure the service is finished on time, but with the attention to detail and quality control that our customers expect of Mercedes Benz.
"While-u-wait servicing isn’t new on the high street, but it is unique in the Mercedes Benz UK network. This will appeal to customers who want to book an appointment and wait, safe in the knowledge that their car is being serviced by approved Mercedes Benz technicians using official Mercedes Benz parts."
The construction of the facility will mean there are more technicians and more service ramps available in north London, and this will reduce waiting times for a service.
The launch, which has created seven new jobs, is part of an investment programme aimed at improving and developing after-sales servicing for Mercedes Benz customers and reducing the time you have to wait for a service across the capital. More than100 new Mercedes Benz service ramps have been created in London since DaimlerChrysler took over the business last year.
ExpressService will be available Monday - Friday 8am – 5pm from the start of May. For further information contact Mercedes Benz Hampstead on 020 8731 0200.Published 29 April 2003