With a worldwide recall Mercedes Benz is improving the quality of passenger cars already in the field. With this measure the head of Mercedes Benz, Dr. Eckhard Cordes, is adding emphasis to his quality initiative: "We are now producing the best product quality ever and our aim is to ensure that those vehicles in the hands of customers which are the cause of complaints achieve a standard of quality that reflects our highest expectations."
On vehicles with six and eight-cylinder petrol engines built between June 2001 and November 2004 the voltage regulator in the alternator is being checked and if necessary replaced. On E-Class and CLS-Class models made from January 2002 to January 2005, new battery control unit software is to enhance the on-board power supply. In addition, the braking systems on E-Class, SL-Class and CLS-Class models from the production period June 2001 to March 2005 are also to be updated.
Customers are being informed in writing. Mercedes Benz has set up a special hotline to answer customers' questions:
Telephone Hotline for Europe: 00800 1 777 7777Published 4 April 2005