Honda Leads The Way In Online Service Booking
Published: 18th January 2004
The new provision allows fleet and retail customers to make service bookings at any time with the option to select a courtesy car, a while-you-wait service or to arrange for the dealer to collect and deliver their car. Customers can choose to have the work confirmed by phone call, email or SMS text message.
More than 250,000 owners of Honda vehicles less than five years old who regularly use the franchised dealer network could benefit from the 24/7 facility. And almost half of all fleet managers say they plan to do more work over the internet or by emails, according to the 2004 Fleet News / Lex Leasing Survey: doing more work online ranks second only to driver safety in the fleet priority list.
Steve Oliver, Head of Honda (UK)’s Customer Department said: "This development will make it easier and more convenient for customers to use the services of our dealer network, as well as improving the efficiency of our dealers when it comes to processing bookings."
Other recent upgrades to www.honda.co.uk also allow test-drive
bookings to be requested online, car and accessory brochures to
be downloaded, tax calculations to be made for company car drivers,
recall notices to be checked and the ability for users to locate
and purchase Honda Approved Used Cars.
