Maranello Sales Limited, the UK's leading Ferrari and Maserati dealership, has recently completed the transfer of its servicing operations to an all-new, purpose-built facility close to the M25 motorway and Heathrow airport. It is the world's largest service centre for Ferrari and Maserati and its opening coincides with record monthly sales for both brands in Britain during July.
The greater capability of the new Service Centre will also allow Maranello Sales Limited to offer an improved service to owners of classic Ferrari and Maserati models. The centre is the only authorised service point in the UK equipped to maintain the F40, F50 and the forthcoming Enzo model. It is linked directly to the global classic parts supply operation of Ferrari UK and Maserati UK. The Thorpe location is also home to the Maranello Bodyshop repair facility which is specially equipped to repair both aluminium and carbon fibre composite chassis and bodywork, as well as steel-bodied vehicles.
"The new service centre is our response to the growing popularity of both brands in the UK," comments Paul Burrows, General Manager for Maranello Sales Ltd. "Our new centre is the result of a six months programme to create a state-of-the-art facility. As part of our 10-year plan for the future of these charismatic Italian marques in Britain, we have invested more than £1 million and recruited additional technicians for our workshop team. The new centre allows us to bring together all our pre delivery work, servicing and motor sport activities under one roof to offer our customers a faster, more flexible service."
The man responsible for the new Centre is After Sales Manager, Keith Wilson. "Our new service home is three times bigger than the old Tower Garage service facility. We now have a total of 38 work bays, including 24 servicing bays, four PDI bays, five electronic bays, two special diagnostic bays, one general bay, and a dedicated tyre fitting zone plus two bays for our road testers to use, and a dedicated gearbox and transmission workshop," he says.
"We aimed to create a bright, clean working environment in which our team of 40 technicians can operate quickly and efficiently, while enjoying working on both the latest and classic models from these two famous marques. The building, its décor and our staff uniforms have been designed to complement both brands. Our factory-trained technicians, can work on either marque, depending on the flow of servicing work."
In addition to the 2,000 square metre, multi-bay workshop, the Service Centre at Thorpe accommodates a computer-controlled fast-pick, spare parts store, customer reception and service record administration zones, together with full catering and comfort facilities for the 64 staff.
"One of the motivations behind creating the new Service Centre is to respond better to the different needs of our customers," explains Paul Burrows. "Traditionally, many Ferrari owners have been happy to leave their cars with us for a day or two each side of the actual period required for the servicing work. Maserati owners tend to use their cars every day and expect a one-day turnaround for scheduled service work. Our greatly increased number of technicians and service bays will allow us to meet these differing needs in the best way possible."
Maranello Sales Limited Service Centre
|Workshop staff||25 full technicians, 2 trainees, 4 electricians|
|Drivers||6 full time, 2 part time|
|Administration||16 (includes reception, accounts, warranty and road testers)|
|Address||The Service Centre, Unit B, 8 Crabtree Road, Thorpe Industrial Park, Egham, Surrey TW20 8RN|
|Telephone||01784 433 043|
|Opening hours||08.00 to 18.00 Monday - Friday|
|08.30 to 12.30 Saturday|
|Customer parking||25 bays|
|Overall length||59,865 mm|
|Overall width||34,492 mm|
|Total floor area||2,064 square metres|
|Parts stock area||256 square metres|
|Lift capacity||750 kg|