As part of Ferrari GB’s ongoing aim to provide industry-leading customer service in all areas of the business, an Aftersales CSI telephone survey was conducted on service and repair work carried out in the Ferrari GB Dealer Network during the months of November 2006 and January 2007.
Ferrari GB commissioned the services of a marketing agency whose brief was to understand and measure our customers’ opinions and perceptions of Ferrari Aftersales service. As a result of this survey, Ferrari GB are delighted to announce that in recognition for her efforts, Tina Wheeler, Senior Service Advisor at Dick Lovett Cardiff was recently presented with an award for “Excellence in Customer Service” by Massimo Fedeli, Managing Director for Ferrari GB and John Kemp, Aftersales Director for Ferrari GB.
In presenting the award, Massimo Fedeli said, “Loyalty and excellence in satisfaction is achieved through the delivery of an exclusive service, by individuals with exemplary attitudes and their positive relationships with customers. Tina is an excellent example of Ferrari’s commitment to providing outstanding customer care and she is a worthy recipient of this special award.”
Tina Wheeler, Senior Service Advisor at Dick Lovett Cardiff for three years, commented, “It was totally unexpected, and I accept this award on behalf of the Dick Lovett team, as we all work very closely together.”Published 10 April 2007