Chrysler Launches An Online Customer Satisfaction Survey

Chrysler 300C

Chrysler 300C

Customers will be invited to take part in a short survey on the Motor Codes website as a follow up for servicing or repairs to their car.

Chrysler has joined forces with Motor Codes, to launch a nationwide scheme in order to demonstrate its commitment to customer satisfaction.

As a result, Chrysler UK - covering Chrysler and Jeep brands - will b able to use the Government backed 'Code Survey', which monitors dealers' standards and discover ways to improve them.

Email and the internet will be used as the source of communications with customers, allowing for fast responses. Customers will be invited to take part in a short survey on the Motor Codes website as a follow up for servicing or repairs to their car.

The national survey results have already started to be submitted, showing that 94 per cent of respondents registered 'Overall Satisfaction' and 96 per cent would recommend the company to 'Friend or Family'.

"We still have much work to do as we strive to raise our standards even higher," says Metin Tahsin, customer relationship manager, Chrysler UK. "However, the Motor Codes scheme will provide even greater peace of mind to customers, as our dealers publicly demonstrate their high standards."

Published 12 August 2011 Staff

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