GM Daewoo UK is the new import and distribution company for Daewoo cars in the UK and is a wholly-owned subsidiary of GM Daewoo Auto and Technology, the new global Daewoo cars organisation headquartered in Korea. It is the newest member of the General Motors family, the world’s biggest car maker. In line with the new Block Exemption regulations, GM Daewoo UK will supply vehicles and service back-up through a network of Distributors and Authorised Repairers.
The UK company will initially supply three model lines, the award winning mini-MPV Matiz; Kalos, a brand new five-door hatchback making its UK debut at the Motor Show and the stylish and practical family MPV, Tacuma. A new Customer Care Centre has also been set up to deal with all customer enquiries.
GM Daewoo UK Ltd is the sole import, distribution and sales organisation for Daewoo cars in the United Kingdom. In line with the new Block Exemption regulations, the company will supply its product range and service back-up through a network of Distributors, supplemented by Authorised Repairers, spread geographically across the UK.
Initially, 30 Distributors will be operational, supported by 51 AA Service Centres. All sites will carry out warranty work. An additional 15 potential Distributors are already under review by the company for planned appointment during November/December, with more in the pipeline. GM Daewoo has a target total of 100 outlets by year end.
Three-Year Customer Care Package
Daewoo has a record of excellence for customer care, providing a no-hassle experience throughout the ownership cycle. The new company will continue to develop this service and maintain a leading position for customer service in the UK.
Daewoo has also established a leading position in the UK with its innovative three-year customer care package and recently came top of the J.D. Power UK Car Customer Satisfaction Survey "Cost Of Service/Repair" category. The customer care package included free servicing for three years, warranty cover for three years and AA roadside recovery for three years. GM Daewoo will honour these agreements with existing customers and will include the three-year package for new purchasers.
Brand New Customer Assistance Centre
With the launch of GM Daewoo UK comes an all-new Customer Assistance Centre. By calling 0800 060606, existing customers and new prospects will be able to receive a host of information including product details and the location of their nearest Distributor or Authorised Repairer. Customers who have been uncertain of their position on free service and warranty during the transition to the new company should call the Customer Assistance Centre for advice.Published 15 November 2002