Aston Martin has created a new specialist service for its owners called Heritage Operations offering off-the-shelf parts for every model built between 1959 and 1999 (DB4 to Le Mans Vantage).Alongside this development and part of the programme, Aston Martin has moved its factory parts operation to a modern 46,000 sq ft totally automated state-of-the-art facility in Milton Keynes. This is capable of providing world-wide distribution of almost any component within a maximum of three days and in most instances in just 24 hours.
“We have always been renowned for the availability and rapid supply of our parts,” said David Byrne, Aston Martin’s General Manager of Parts Operations and the instigator of the Heritage initiative. “With Heritage Operations, we have improved even further, particularly with the older models like the DB4.
“Our Heritage Specialists will stock parts which in some cases had previously to be specially made. It is a major step forward for owners of these older cars, and supports our ‘Car for Life’ philosophy which is at the heart of Aston Martin ownership.”
The introduction of Heritage Operations follows 14 months of work to establish a viable procurement programme.
The four UK Heritage Specialists are Ian Mason Aston Services of Kensington, south London, RS Williams of Cobham, Surrey, Aston Engineering of Derby, and Stratton Motor Company of Norfolk and all have been chosen on the basis of years of experience. The UK dealers are complemented by four further Heritage Specialists in the USA, France, Belgium and Switzerland. Aston Martin’s own Works Service Department will also carry Heritage status.
“As Aston Martin is a specialist car and owners have sometimes discovered that finding an expert to look after their car professionally and at a fair price can be a minefield,” said David Byrne. “Some companies claim a level of expertise which they fail to deliver. However, owners who deal with the Heritage Specialists network will be assured of original parts, unparalleled knowledge and at a fair price. Our costs will be under constant review to ensure that we provide excellent value for money without compromising quality.”
David Byrne said the number of Heritage Specialists could be increased both in the UK and overseas, but the status would be awarded to only those companies who were able to prove an ability to achieve and maintain the highest possible standards.Published 23 November 2002